Developing a Cultural Competency Training Program

By August 8, 2018 Blog

Because demographics shift across the nation, the value of personnel training programs to improve patient-centered medical care as well as enhance the availability of culturally acceptable health services is apparent.

Recent trends in achieving cultural competency focus on policy, implementation, and education. “An extensive body of literature has documented significant racial and ethnic disparities in health and healthcare. Cultural competency interventions, including the training of physicians and other healthcare professionals, have been proposed as a key strategy for helping to reduce these disparities.”

Achieving cultural competency necessitates measures to be undertaken by a variety of healthcare enterprises. If your organization isn’t involved, there are tools and companies that will help you set up training programs.

What is cultural competency?

Cultural competency is viewed “as the development of a skill set for more effective provider-patient communication.” The objective of cultural competency training is to establish a healthcare system capable of producing the highest-quality treatment for each individual, irrespective of ethnic group, culture, gender, or language spoken.

What is the value of cultural competency in healthcare organizations?

Significant improvements have taken place in cultural competency among managed care plans, health insurers, and healthcare providers. Training will encourage you and your staff to develop practical knowledge, understanding, and expertise in setting up and employing wide-ranging and reactive procedures thereby enhancing patient results and satisfaction. Individuals whose providers conducted? competency education programs have a higher opinion of their clinicians.

Companies which have invested in cultural competency are focused on diversity, value, and high-quality healthcare services. So relative to cultural competency training program completion, one can expect the following goals to be met:

  • Enhanced cultural awareness and competencies
  • Improved patient satisfaction
  • Better adherence to treatment methods
  • Superior health and well-being results

Additionally, there will be a positive impact on revenue for healthcare organizations and hospitals due to a variety of factors, including:

  • Augmented patient information collection
  • A boost in financial benefits through a decrease in healthcare mistakes, the number of treatments, and charges
  • A decreased number of missed healthcare appointments
  • An enhanced share of the market

How to implement cultural competency training programs in your healthcare organization.

There is some resistance to committing to cultural competency. Agencies seek evidence that indicates steady improvements and financial benefits. However, it is necessary that healthcare directors, chiefs of staff, healthcare facility administrators, and nursing supervisors take part in cultural competency training programs. It is vital that the instruction involved has clinical relevance and is supported by those focused on healthcare excellence. Furthermore, administrators should have a precise concept of what ideas, attitudes, information, and expertise are being covered.

There are a number of ways that productive cultural competency training programs may be integrated into a healthcare professionals’ continual development. Techniques which include one-on-one coaching, case studies, and assisted group dialogues, develop and strengthen awareness of cultural persona within the overall social construct. Trainees gain knowledge, recognize disparities, and acquire capabilities for navigating the different techniques for establishing cultural competency. Participants take a look at cultural and organizational values and assess their advantages and disadvantages. They examine the challenges that influence the effectiveness of intercultural connection. Moreover, they master individual and organizational approaches to overcoming these challenges. When planning cultural competency training, industry experts suggest that developers take into consideration an organization’s strong points as well as its shortcomings in addition to the specific requirements of patients.

At XDRA Health, our focus is on training, education, quality, compliance, and process improvements.

Regardless of whether you are seeking operating, execution, or guidance solutions, you need the tools along with the assets to enable you to realize success in cultural competency. To learn more about how we can help you develop and implement your cultural competency training program, schedule a consultation with XDRA Health today.